IT Support

Flexible Solutions For Small & Midsize businesses

IT is a critical enabler of business and effective support for the systems in place is crucial to ensure it is running predictably, optimally and securely.

At Avalon we recognise that different clients are looking for different things from their support provider and we have developed extremely flexible IT support packages individually tailored to meet your specific requirements.

For the clients who have no formal in-house skills we deliver a full range of services. We will first spend time understanding the organisation and its requirements and then, based on our agreed findings, we will offer the correct support package to meet these needs. This could be from a simple pay-as-you go service to a fixed fee, fully managed offering; whatever the solution, you will be secure in the knowledge that it is based on accurate, in-depth information.

Our complementary support services are for clients who have an expert in-house, but may need additional regular services from us. It could be to cover holiday and sickness or times when resources are tight and need adding to. We also have very effective support systems in place which can be a real enabler for the in-house IT support team. These will allow them to retroactively manage and control their systems 24/7 and with these tools much of the standard mundane work will be significantly reduced, giving them more time for the more important technical tasks. Whatever the criteria, it is all about a true partnership approach to delivering the best IT support service for the client.

WE OFFER FOUR MAIN TYPES OF IT SUPPORT:-
Forget IT, Focus On Your Business

Total network peace of mind. Your time is precious. You have more important issues to deal with than your computer network. IT is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed service is the ideal solution for an organisation like yours- an organisation that demands the utmost in network reliability and quality service.

Common Business Problems
  • Untimely network failures not knowing what will fail and when, and then having to wait for a technician to arrive
  • Management struggles need to find a more efficient way to manage your company’s network
  • Costly Staffing Businesses often struggle to justify expensive IT staff with specialised skills

Our managed services package is total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal IT department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimising their occurrence, and we deal with any unforeseen issues as a top priority. By optimising your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, data protection, standard applications and hardware are all covered under our Managed IT Support package.

Main Feature of our Managed IT Support is On-site Support Engineer with 3 Level of support escalation.

Innovation in IT Management

Our team will constantly monitor your systems, detecting and correcting threats and potential failures, BEFORE they impact upon your business.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our Pro-Active IT support, we can prevent many network failures from ever happening. By combining regular preventative maintenance and comprehensive real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs. At the same time, exposure to security risks is dramatically lessened, and the frustration from unstable IT resources almost vanishes.

Seamless Support for Your Team

Our Partner IT Support solution is for businesses who already have an internal IT department. Working seamlessly alongside you to provide both second level help desk and first line absence cover via our telephone and remote access services, this service allows your own team to focus on local development and strategy, safe in the knowledge that your business systems are being supported effectively.

With our Pay As You Go IT support solution you need not worry about paying a monthly or annual fee for a service that you may not use. You simply pay for what you use, when you use it. It’s a flat fee with no call out charges, and billable by the hour for site visits, or in 15 minute blocks for remote access and telephone support. It’s never been simpler – just pick up the phone, give us a ring and we will sort out your IT issues!